Classroom/AV Support Technologist
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Work type: Full-time non-exempt
Categories: Support Staff (Non-Exempt)
Design, maintain, and support classroom technologies (estimated 70%)
Perform detailed and expert diagnostics, maintenance, and repair of integrated control systems, digital projection systems, digital processors, switchers, and classroom computers.
Provide highly responsive support to resolve classroom and meeting technology issues.
Investigate and implement emerging trends and best practices for classroom and meeting technologies, such as video web conferencing, lecture capture, flipped instruction, wireless and mobile technologies, presentation software, and multimedia software.
Research innovative technologies and make recommendations on educational best practices, instructional resources, instructional technologies and multimedia hardware/software to support teaching and learning.
Collaborate in the planning, design, and implementation of technologies for meeting spaces to support the University’s business.
Create training, instructional media, and documentation to help all University community members make better use of instructional and meeting technologies.
Collaborates with ITS peers and other technology support staff on campus in development and support of face-to-face and online courses as well as specialized educational media and programs.
Event support (estimated 15%)
Provides high quality streaming for major campus events such as Town Hall, Widener Days, and other high profile events as requested by Faculty, Staff and Administrators
Coordinates support with a number of departments and stakeholders on the planning of medium - large-scale events, including Homecoming Weekend, conferences, and symposia.
Assists with presentation setups and removals for Board of Trustee meetings, classes, lectures, and special events.
Support digital media production (estimated 15%)
Consult on the selection and purchase of professional-grade digital media equipment used on campus: digital audio recorders, presentation equipment, laptops, mobile devices, and PA systems. Manages circulation and maintenance of same in a large lending pool for faculty, staff, and students.
Suggests effective use of digital media hardware and software resources by providing solutions to diverse and complex technical questions.
Provides instructional workshops and one-to-one instruction for campus clients using video, audio, and digital media equipment.
Keeps abreast of the current literature on learning space design and learning practices in higher education.
Other job related duties as assigned.
Commitment to Widener Values: Civic Engagement, Experiential Learning, Leadership, Diversity in the work place and learning environment.
Collaboration / Team Orientation: Most work will be done in collaboration with one or more partners or clients, and team-based projects are typical. Success requires the ability to lead through persuasion, and to respectfully participate in consensus-based decision making.
Adaptability / Flexibility: Technologies frequently change, as do the kinds of services that clientele seek from the department. This position requires an individual with an orientation to learn continuously.
Job Skills and Functional Knowledge
Supervises work of student employees and contractors. Periodically manages cross-functional project teams of ITS peers.
Required Education and Experience:
Bachelor’s degree and two years relevant work experience.
Demonstrated experience providing direct client support and training
Required Skills and Abilities:
Hands-on expertise with instructional media and classroom technologies
Up-to-date knowledge of classroom presentation system design and management
Work habits that demonstrate initiative taking and attention to detail.
Experience managing devices running MacOS, Windows, iOS and Android operating systems.
Excellent written and spoken communication skills.
The TLT team benefits from versatility, so we seek candidates with prior experience in multiple contexts such as: face-to-face, flipped, and hybrid learning practices; live video streaming; web, desktop, and mobile device/application deployment strategies; and live event support or similar.
Experience managing remote classroom systems (esp. via Extron Global Viewer)
Position requires the ability to lift thirty pounds of equipment on/off carts and in/out of storage closets. Must have the ability to go up and down steps, ladders and other structures. Requires bending, crawling and maneuvering on the floor and in tight spaces.
Qualified candidates should submit a cover letter, resume and salary requirements for consideration. Incomplete applicants will not be considered.
Advertised: Eastern Daylight Time 04 Sep 2019
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