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Assistant Director, Financial Aid Services

Apply now Job no: 492447
Work type: Full-time exempt
Location: Chester
Categories: Administrative (Exempt)

Widener University is seeking an Assistant Director, Financial Aid Services to manage the online graduate student population in all aspects of financial aid processing. The Assistant Director also handles exit loan counseling, processes R2T4s, and assists with processing of financial aid for undergraduate students.

Duties and Responsibilities: (include but not limited to)

  • Responsible to prepare annual financial aid awards for a specific population of graduate students.
  • Counsel parents and prospective and enrolled students concerning eligibility requirements for federal, state and institutional aid, and the financial aid application process.
  • Resolve conflicts of information provided on the Free Application for Federal Student Aid and performs verification.
  • Certify Federal and Alternative Educational Loans.
  • Ensure compliance with all federal, state and institutional regulations governing financial aid.
  • Interact with various college offices and outside entities to resolve issues and expedite processing.
  • Maintain in-depth knowledge of technical systems required to meet job responsibilities.
  • Process financial aid applications and loans for undergraduate students.
  • Exercise sound judgment in applying and interpreting federal and state financial aid regulations and the proven ability to work independently and demonstrate initiative.
  • Assist the Associate Directors of Financial Aid as needed
  • Provides presentations about the financial aid process and financial aid eligibility. 
  • Perform other functions as assigned.

Minimum Qualifications:

  • Bachelor’s degree
  • Five to seven years of progressive Financial Aid Office experience.
  • Superior planning, problem solving and ability to manage multiple tasks and handle time sensitive competing priorities.
  • Demonstrated knowledge of general financial aid theories, procedures, and federal financial aid program regulations
  • Possess exceptional organizational skills in addition to strong written, verbal, and presentation skills
  • Familiarity with Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), FAA Access to CPS Online. 
  • Demonstrated expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Demonstrated ability to interact effectively with students, staff, faculty, and external constituents.
  • Ability to work evenings and weekends when needed.


  • Master’s degree preferred. 
  • Experience with Ellucian Colleague software.
  • Experience working with graduate students
  • Online program financial aid administration experience


**Qualified candidates must submit resume and cover letter for consideration.  Incomplete applications will not be considered.  Only those selected to interview will be contacted. 

Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation, and leadership.

Widener University, an independent, metropolitan, doctoral-intensive University, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law School located in both Harrisburg and Wilmington. For more information about the University, please visit our website at


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