Admissions and Enrollment Advisor
Apply now Job no: 492543
Work type: Full-time exempt
Categories: Administrative (Exempt)
Widener University is currently seeking an Admissions and Enrollment Advisor in Graduate and Continuing Studies. This role provides a wide array of consultative services to prospective and current online students and their families as they navigate the application and enrollment processes. The ideal candidate is resourceful, proactive, organized, and is a team-oriented professional who is willing to learn and participate in a collaborative setting.
The Advisor can expect to can expect to connect with approximately 100-150 prospective students a day (via phone, email, text or web chat), all of whom have requested information about one of our online programs prior to connecting. At any one time, the Advisor will help guide approximately 75-100 student prospects through the admissions and enrollment processes, helping them understand their degree program options and lead them through the various admissions processes and through registration for classes.
The Advisor will also work closely with Transfer Credit Review Specialists and Academic Advisors as prospective and continuing students navigate the enrollment and admissions processes.
Working under the supervision of the Associate Dean of Graduate and Continuing Studies, specific duties include:
Assists the Associate Dean in executing strategies and plans for online programs that promote the overall university’s strategic initiatives
Provide guidance to prospective and current students and parents regarding online program admission admissions and/or student aid and/or enrollment services process
Answer routine inquiries from prospective and current online students regarding admissions and/or student aid, including questions regarding the University’s enrollment services processes
Work with cross-functional teams (marketing, TLT, registrar, advising, student success, etc.) to develop best in-class onboarding and retention experience at all levels for prospective and current online students.
Work with Systems Administrator to deploy program-specific communication plans via CRM for online students
Facilitate conversion of incomplete applicants to complete, including email and phone communication where appropriate
Works extensively with the Associate Dean to increase student online enrollment growth along with retention strategies and other initiatives that align with unit strategic direction.
Represent the unit at external recruitment fairs and events
Performs other job-related duties as assigned or directed.
KNOWLEDGE AND SKILLS
An enthusiastic, organized self-starter and quick learner capable of working independently and as part of a team supporting creative people. S/he / They should anticipate problems and propose solutions.
Excellent organizational and communication skills, exceptional attention to detail, and correct command of English language grammar and usage are essential to succeed in this position.
Superior communications skills - verbal and written - including phone, letters, email, voice-mail, and one-on-one.
Complexity of Tasks:
Must be able to handle multiple tasks, identify priorities, and maintain attention to details.
Proficiency with Microsoft Office suite especially Outlook, Word, Excel, and PowerPoint; ability to quickly pick up new software systems, including Datatel, Colleague, Slate, and external application systems
Ability to manage multiple projects effectively
MINIMUM QUALIFICATIONS: (Education/Training and Experience Required)
Master’s degree in Communications, Counseling, Higher Education, Social Work or related field
One to three years admissions, enrollment, or online management experience
Experience working with Learning Management Systems, particularly Canvas preferred.
Proven ability to communicate and work effectively with internal and external constituents
Ability to manage multiple projects and plan effectively
Excellent oral, written and interpersonal skills
Must understand FERPA and confidentiality requirements
Experience in University admissions
Knowledge of accreditation standards related to admissions for human services and mental health fields (i.e. CSWE, CACREP, APA etc.)
Physical Requirements and/or Unusual Work Hours:
Usual office environment; heavy walk-in traffic; high level of interaction with others in person electronically or via telephone.
Ability to be mobile between workstation and various campus buildings
Ability to travel within a 100 mile radius
Valid driver’s license
Occasional evening/weekend work may be required
Qualified candidates must submit resume and cover letter for consideration. Incomplete applications will not be considered. Only those selected to interview will be contacted.
Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation and leadership.
Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at
Advertised: Eastern Daylight Time 02 Jul 2020
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