Program Manager, Center for Graduate and Continuing Studies
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Work type: Full-time exempt
Categories: Administrative (Exempt)
Widener University is seeking an entrepreneurial Program Manager in the Center for Graduate and Continuing Studies to manage and grow the Osher Lifelong Learning Institute (OLLI).
The Program Manager will direct operations to meet organizational goals that are consistent with Osher Foundation vision and guidelines. This role reports to the Associate Dean of Graduate and Continuing Studies and provides support to Continuing Studies.
The Program Manager for the Osher Lifelong Learning Institute (OLLI) at Widener University will manage the operations of the Institute at Widener, a program within the Center for Graduate & Continuing Studies (CGCS). Therefore, it is imperative that the incumbent have strategic and analytical thinking skills. This position will serve as a liaison between OLLI members, the Advisory Board and the Osher Foundation. OLLI, a non-credit workshop program, serves a community of members over the age of 50. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. The Program Manager will be expected to significantly increase memberships and build the program to most effectively serve area communities.
DUTIES AND RESPONSIBILITIES (including, but not limited to) :
Develop initiatives for annual drives to substantially increase membership enrollment. Initiatives will include marketing, community recruitment, and refinement of membership structures and incentives.
Identify community sites for program growth and negotiate relationships with sites.
Manage OLLI volunteer program committee(s), including recruitment of volunteers, scheduling of meetings, and development of meeting agendas.
Develop system to track membership data and issue annual reports in compliance with Osher Foundation guidelines
Develop and manage OLLI's community outreach efforts and strategies, specifically as it relates to building partnerships with the campus and surrounding local community.
Foster relationships with members and volunteers. Continually develop methods for improving outreach and engagement.
Create and distribute semester catalogs that outline all OLLI activities for the upcoming semester/year.
Develop OLLI projects in the community. Serve as the liaison between organizations and OLLI at Widener University.
Attract diverse and under-served populations. Expand class/workshop availability beyond the campus.
Develop communication strategies to lead and execute social media and marketing efforts.
Oversee the content of the OLLI website, social media channels, and other means of communication technologies needed for the community.
Develop and maintain relations with partners, resources, and stakeholders locally and nationally.
Conceptualize, coordinate and execute workshops, events, series, seminars, panels, etc. for professional and technical development of members and the community both on and off campus.
Oversee member registration; serve as the central resource for both members and staff.
Develop and maintain volunteer leadership trainings to ensure member volunteers understand the relationship between Widener University, Osher and the mission of OLLI at Widener University.
Engage in outreach activities for the purpose of member and University community education and services.
Manage OLLI Members, OLLI Advisory board, and OLLI Committees to ensure the mission of OLLI at Widener is upheld and to ensure the organization is operating in conjunction with the University and Osher Foundation mission.
Represent OLLI at Widener University at national conferences, meetings with the OLLI network, and on campus.
Serve as a liaison with Information Technology Services, Teaching & Learning Technology,
Oversee OLLI's financial operations.
Prepare annual budget, monitor revenue and expenses.
Create and maintain a fundraising campaign that meets the needs of the Osher Foundation and Widener University.
Translate Institute research and educational programs and strategic initiatives into marketing strategies to funding agencies and for donor gifts.
Develop communications strategies in support of the Institute's member recruitment efforts.
Maintain an updated portfolio of funding gifts and donors
Develop annual curriculum for enrichment courses for on-campus and off-campus community sites
Recruit and supervise faculty to teach enrichment courses
Design course schedules to meet needs identified by community sites and individual community members, including courses that take place online, during evenings and weekends
Create evaluation system to assess marketability of and satisfaction with enrichment course topics, and use data from such evaluation to plan future curriculum offerings
Facilitate connections between OLLI members and Widener faculty and students through faculty hiring and experiential learning opportunities
Direct on and off-campus daily operations and activities of OLLI, including scheduling, personnel actions, and logistical coordination with community site liaisons
Manage annual program budget to ensure that program meets revenue expectations
Write grant proposals for additional funding as necessary and appropriate
Write and submit annual program reports to University leadership and Osher Foundation
Process registration and billing for OLLI courses, in collaboration with University Registrar and Bursar
Create metrics and assessment tools for analysis and reporting.
Analyze member feedback, translating it into actionable plans for CGCS
Other job-related duties as assigned
MINIMUM QUALIFICATIONS (education/training and experience required):
Minimum three years of experience working in an academic or non-profit setting
Bachelor’s degree required
Must be organized, flexible and able to handle several tasks simultaneously
Proficiency with Microsoft Office suite especially Outlook, Word, Excel, and PowerPoint; ability to quickly pick up new software systems, including Datatel, learning management system, and Zoom/video conferencing
An enthusiastic, organized self-starter capable of working independently and as part of a team supporting creative people. S/he should anticipate problems and propose solutions.
Excellent organizational and communication skills, exceptional attention to detail, and correct command of English language grammar and usage are essential to succeed in this position.
Superior communications skills - verbal and written - including phone, letters, email, voice-mail, and one-on-one.
Master’s degree or higher
Experience with continuing education
Experience in marketing and recruitment
PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:
Usual office environment; some walk-in traffic; high level of interaction with others in person, electronically, or via telephone
Spending hours looking at a computer screen.
May carry files/work items up to 20 lbs.
Driver’s license required
Ability to travel within a 50-mile radius
Ability to be mobile between work station and various campus buildings
Ability to work evenings and weekends as program needs require
Qualified candidates must submit resume and cover letter for consideration. Incomplete applications will not be considered. Only those selected to interview will be contacted.
Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation and leadership.
Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at
Advertised: Eastern Daylight Time 06 Oct 2020
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