Head of User and Access Services (Assistant or Associate Librarian)
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Work type: Non-tenure track faculty
Categories: Administrative (Exempt)
Widener University is currently seeking a Head of User and Access Services in the Wolfgram Memorial Library at the level of Assistant Librarian or Associate Librarian. This role reports to the Library Director, manages the User and Access Services operations and staff, and as a member of the library faculty, serves as liaison librarian in one or more subject areas.
As the heart of the academic community and an information hub for researchers, the Wolfgram Memorial Library provides excellent service in support of advancing the academic mission of the University, student success and life-long learning. Key to this mission is the User and Access Services unit, assisting patrons in accessing and borrowing library materials, providing collections maintenance and support, overseeing library patron spaces, and collaborating with library and information technology colleagues in a variety of projects and initiatives.
Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation and leadership.
DUTIES AND RESPONSIBILITIES (including, but not limited to) :
Collaborates and provides leadership in the assessment, development and implementation of client services models that meet the current and future needs of students, faculty, staff and visitors including the schedule of open library hours, the staffing of library service points and services provided with emphasis on continued improvement of the user experience.
Supervises three full-time non-exempt staff, including Evening Supervisor who supervises student workers, and part-time staff.
Responsible for the staffing, scheduling and delivery of services at the Library Information Desk which includes assisting patrons with locating library materials, scanning and photocopying, circulation of library materials and equipment, management of study rooms and course reserves.
Oversees library building operations, including events scheduled in the library.
Works closely and consultatively with Campus Safety, Student Accessibility Services, the Campus 1Card office, the Registrar’s office and the ITS Help Desk Lead to ensure optimal user services, building access, and well-managed, collegial relationships with key stakeholders.
As a member of the Library Executive Committee which serves as an advisory body to the Library Director, discusses and helps develop administrative policy.
As a member of the library faculty, engages in scholarly activities, as well as activities which foster development of the library profession, and provides service to the library and the university through participation in library and university governance activities.
Serves as liaison librarian in one or more subject area to provide research support, collection management and information literacy instruction. Oversees the management of the library collection stacks, ensuring that books are re-shelved in timely fashion, and participates in collection maintenance projects.
Participates in updates to the integrated library system, configuring and testing circulation and course reserves functions, and updating of data and parameters.
Provides support for the staff through problem-solving and resolving issues as they arise.
Leads the development and communication of procedures and policies related to user services and library access.
MINIMUM QUALIFICATIONS (education/training and experience required):
ALA-accredited Master of Library Science degree or equivalent required.
A minimum of three years professional library experience during which satisfactory professional effectiveness, professional development, and contribution to the institution and community was demonstrated.
Two or more years of experience supervising a library team or department.
Experience with library circulation operations and supporting the circulation functions of an integrated library system.
Demonstrated strong customer-service orientation and the ability and willingness to provide services to a diverse user population.
Ability to exercise judgement and discretion in the application of policies and procedures.
Demonstrated flexibility and ability to work well with others, welcomes collaboration and contributes to a positive work environment.
Proficiency with Microsoft Office 365 applications: Word, Excel, OneDrive, etc. Ability to learn new technology tools.
Second Master’s degree.
Experience with Innovative Interfaces, Inc. (III) Sierra library system.
Experience with Web content management and Springshare applications.
Experience as a liaison librarian.
PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:
Physical stamina to bend, stoop, carry books, and stand for periods of time.
Vision and capacity to clearly read call numbers on books.
Ability to lift 20 lbs.
Work schedule is Monday through Friday days, but ability to work some flexible hours as needed.
Qualified candidates must submit resume and cover letter for consideration. Incomplete applications will not be considered. Only those selected to interview will be contacted.
Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at
Advertised: Eastern Daylight Time 30 Apr 2021
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