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Counseling and Psychological Services Support Specialist

Apply now Job no: 492800
Work type: Full-time non-exempt
Location: Chester
Categories: Support Staff (Non-Exempt)

Widener University has established a COVID-19 vaccination policy that requires all faculty and staff who will be on our campuses to be fully vaccinated and compliant as a condition of employment. Our goal is that all members of the Pride may safely experience Widener's hands on, inclusive, and personalized learning environment in person.

Widener University is currently seeking a Counseling and Psychological Services Support Specialist position in Counseling and Psychological Services (CAPS). The past two decades have seen an overwhelming rise in the need for suicide prevention and mental health awareness and treatment on college campuses.  Reporting to the Director, this position provides the front line of service to students who walk into treatment.

Widener University is committed to fostering an environment in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. The position at CAPS holds a deep commitment to an inclusive culture that supports the work of faculty and staff members across the institution and works closely with the Chief Diversity Officer to facilitate that commitment. Faculty and staff are active participants in our work to enhance diversity, equity, & inclusion, including representation on the Faculty Council Diversity, Equity, and Inclusion Committee and the Diversity Leadership and Inclusion Council.

DUTIES AND RESPONSIBILITIES (including, but not limited to):

Essential duties:

  • This person provides the first level of managing students in distress and connecting them with mental health services.
  • This position needs to maintain a high degree of confidentiality at all times to ensure privacy and security of personal health information (PHI).
  • Essential duties include answering phone calls, emails and walk in requests for mental health treatment using Medicaps for scheduling.
  • Knowledge of laws connected to the office such as FERPA, HIPPA and ADA.
  • Interacts with faculty and staff of the University to connect them with members of the CAPS team if concerns or consultations are needed.
  • Strong written and oral communication skills.
  • Ability to work with people in distress.
  • Ability to work as a part of a mental health team.

Secondary responsibilities:

  • Provide ancillary support to other departments within the Office of Student Success, as requested by Director and/or Assoc. Provost.

MINIMUM QUALIFICATIONS (Education/training and experience required)


  • Associate’s degree or combination of education and experience relative to the position.
  • Strong organizational skills and attention to detail; flexible and able to handle several tasks simultaneously.
  • Ability to comfortably navigate multiple technology platforms and to learn new platforms as required.
  • Professional presence to respond to both external and internal contacts as a representative of the University.
  • Strong written and oral communication skills.
  • Demonstrated experience to provide efficient and effective customer service.


  • Bachelor’s degree


  • Opportunity for flexible work schedule as needed to accommodate times of high clinical need and/or administrative demands.

Qualified candidates must submit a resume and cover letter for consideration.  Incomplete applications will not be considered. Only those selected to interview will be contacted

Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation and leadership.

Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at


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