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Widener University has established a COVID-19 vaccination policy that requires all faculty, staff, and students who will be on our campuses to be fully vaccinated. All existing and new employees are also required to receive all relevant boosters against COVID-19 with the exception of those employees whose role has been identified as completely online. Our goal is that all members of the Pride may safely experience Widener’s hands-on, inclusive, and personalized learning environment in person.

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Student Success Advisor

Apply now Job no: 492855
Work type: Full-time
Location: Chester
Categories: Administrators

Widener University has established a COVID-19 vaccination policy that requires all faculty and staff who will be on our campuses to be fully vaccinated as a condition of employment. Our goal is that all members of the Pride may safely experience Widener's hands on, inclusive, and personalized learning environment in person.

In addition to the above COVID-19 statement, all employees, who do not already have an approved exemption, are also required to receive a booster dose no more than 7 days after you become eligible.

Widener University is currently seeking a Student Success Advisor in Graduate and Continuing Studies reporting to the Associate Director of Admissions and Enrollment. The roles in the Office of Graduate and Continuing Studies have the unique opportunity to support the application and admissions process for new Graduate and Continuing Studies students and also support the continued enrollment of active students in their current programs. 

Why work at Widener?  At Widener University, we strive to deliver a comprehensive benefits package developed to attract and retain talent.  We offer employees the opportunity to participate in a variety of benefit program including health & welfare, retirement accounts, tuition programs at Widener University, life insurance, paid time off, and flexible work arrangements for many roles. 

Widener University is committed to fostering an environment in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. The Office of Graduate Admissions and Enrollment holds a deep commitment to an inclusive culture that supports the work of faculty and staff members across the institution, and works closely with the Chief Diversity Officer to facilitate that commitment. 

DUTIES AND RESPONSIBILITIES (including, but not limited to):

Essential duties:

The Advisor will work with prospective students, applicants and continuing students daily via phone, email, text, web chat or in person, and guide them through the admissions and enrollment processes, helping them understand their degree program options and lead them through the various admissions processes and through registration for classes.

The Advisor will also work closely with Academic Advisors as prospective and continuing students navigate the enrollment and admissions processes. Working under the supervision of the Associate Director of Admissions and Enrollment, specific duties include:

  • Provide guidance to prospective and current students and parents regarding Graduate and Continuing Studies program admission and/or student aid and/or enrollment services process
  • Implement strategies to move individuals through the admissions and initial enrollment process, moving prospects to applicants, applicants to completion and admission, and admission to initial enrollment. 
  • Answer routine inquiries from prospective and current students regarding admissions and/or student aid, including questions regarding the University’s enrollment services processes
  • Consult with Graduate Program Directors and regarding applicant questions, concerns and challenges
  • Facilitate contact between Graduate Program Directors and prospects, applicants and admitted students as appropriate
  • Enter application information into Slate CRM and CAS systems, including direct data entry, scanning of documents and communication uploads
  • Develop best in-class onboarding and retention experience at all levels for prospective and current students.
  • Facilitate conversion of incomplete applicants to complete, including email and phone communication where appropriate
  • Facilitate admission review process, including interview scheduling, interview day coordination, updating review/interview rubrics, and faculty review of applications
  • Enter admissions decisions and initial registration/advising information into CRM for transfer into student information system
  • Coordinate admission reviews for dual degree applicants, including communication with graduate program directors and admissions staff
  • Communicate with admitted students for deposit, onboarding and initial registration processes using CRM with additional follow up as needed
  • Communicate with Enrollment Services about issues related to student admission, enrollment and retention.
  • Conduct and compile results of Admitted Student Surveys
  • Provide training for faculty and other reviewers on CRM and CAS systems
  • Update application and admission information on web sites; conducts internet research regarding academic programs
  • Run reports from CRM systems, and import data to and from various systems
  • Work extensively with the Associate Director for enrollment growth and retention strategies and other initiatives that align with unit strategic direction.
  • Responsible for Leave of Absence, expired Conditional and Provisional Matriculations, Matriculation Time Limits and Change of Program processes for assigned programs
  • Conduct ongoing registration outreach to graduate and continuing studies students

Secondary responsibilities:

  • Conduct annual review of application and admission materials with Graduate Program Directors and admission staff, updating as needed
  • Represent the unit at external recruitment fairs and events
  • Work with University Relations team to develop recruitment materials as needed
  • Perform other job-related duties as assigned or directed

MINIMUM QUALIFICATIONS (education/training and experience required):


  • Bachelor’s degree
  • One admissions, enrollment, or online management or related experience or related customer service, office support, type roles.  A combination of education and experience may be considered as qualifications. 
  • Experience working with Learning Management Systems, Proven ability to communicate and work effectively with internal and external constituents
  • Ability to manage multiple projects and plan effectively
  • Excellent oral, written and interpersonal skills
  • Must understand FERPA and confidentiality requirement


  • Master’s degree in Communications, Counseling, Higher Education, Social Work or related field
  • Demonstrated experience in Canvas LMS
  • Experience in University admissions
  • Knowledge of accreditation standards related to admissions for human services and mental health fields (i.e. CSWE, CACREP, APA etc.)


  • Usual office environment; heavy walk-in traffic; high level of interaction with others in person electronically or via telephone.
  • Ability to be mobile between workstation and various campus buildings
  • Ability to travel within a 100-mile radius. No overnight travel required. Limited travel.
  • Valid driver’s license
  • Occasional evening/weekend work may be required

Qualified candidates must submit resume and cover letter for consideration.  Incomplete applications will not be considered. Only those selected to interview will be contacted. 

Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation and leadership.

Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at


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