Widener University is currently seeking a Physical Security Systems Coordinator in the Office of Campus Safety. Reporting to the Assistant Director of Campus Safety – Technology & Campus Engagement, this role provides direct support to all security technology including card access systems, cameras, emergency communication system, radio communications and fire alarm software.
DUTIES AND RESPONSIBILITIES (including, but not limited to):
Essential duties:
- Configures tests, maintains, monitors, and troubleshoots day to day operations of Campus Safety-related systems such as a card access system, cameras, emergency communication system, radio communication, and fire alarm software.
- Ensure the seamless coordination and delivery of security technology project processes to the university, working with external security contractor and internal departments.
- Assess, manage and resolve work orders to external security contractor for all issues reported to campus safety regarding security technology
- Provide technical support and troubleshooting for basic technology issues for Campus Safety computer systems
- Research and propose new technologies that can enhance safety or increase efficiency.
- Provide timely project updates to immediate supervisor on a regular basis.
- Partner with Widener’s IT department to collaborate on technology expansion, development and implementation.
- In collaboration with the Assistant Director of Campus Safety – Technology and Campus Engagement, represent the Office of Campus Safety at project meetings.
- Immediately notify Assistant Director of Campus Safety – Technology and Campus Engagement of all sensitive security issues raised during all security meetings and assist in conducting and tracking the results of status update meetings on all projects with the university's security contractor.
- Diagnose and resolve access issues reported by community members in a timely manner
- Executes facilities plans partnering with external security contractors to provide recommendations, guidance, and oversight in security technology matters.
- Provide status updates within SchoolDude tracking software regarding status on access control.
Secondary responsibilities:
- Assist the Assistant Director in collecting statistical data, maintaining records and providing follow up for service requests.
- Continually analyze processes to ensure best in class security procedures.
- Able to work other shifts when needed or required.
- Performs other duties as assigned or directed.
MINIMUM QUALIFICATIONS (education/training and experience required):
Required:
- Associates Degree in Information Technology, Information Systems, Physical Security or a related field.
- Three (3)+ years working in IT or a security-technology related field.
- Experience managing and implementing technology-related projects.
- Must have the ability to interact professionally with the public.
- Emotional maturity to understand the impact, sensitivity and confidentiality of security issues.
- Must be resourceful, utilizing all resources that are available to resolve issues.
- Demonstrates experience in technology integration.
- Valid driver’s license for work-related travel and evidence of insurability.
Preferred:
- Bachler’s degree in related field or a combination of education and experience deemed appropriate
- Computer networking knowledge
- Experience working with security software such as CCURE, Genetec and ARMS
- Experience in higher education
PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:
- The ability to walk up and down steps both inside and outside of buildings.
- The ability to stand and/or sit for extended periods of time both inside and outside of buildings.
- The ability to lift objects weighing up to 35 lbs.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran.
Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at www.widener.edu.
EOE M/F/V/D
