Admissions Support Specialist
Apply now Job no: 492410
Work type: Full-time non-exempt
Categories: Support Staff (Non-Exempt)
Duties and Responsibilities: (include but are not limited to)
Working under the supervision of the Director of Graduate Admissions & Enrollment, and in cooperation with faculty serving as Graduate Program Directors, the Admissions Support Specialist implements actions to move individuals through the admissions and initial enrollment process, moving prospects to applicants, applicants to completion and admission, and admission to initial enrollment.
Specific duties include:
Serves as part of the team to plan and staff recruitment activities including but not limited to fairs, information sessions, open houses and other activities.
Respond to in-person, phone and email inquiries from prospective students regarding graduate programs
Enter inquiry information and summary of all contacts into CRM for access by admission staff and graduate program directors
Respond to prospective students and applicants regarding the application process and application status
Consult with Graduate Program Directors and regarding applicant questions, concerns and challenges
Facilitate contact between Graduate Program Directors and prospects, applicants and admitted students as appropriate
Enter application information into Slate CRM and CAS systems, including direct data entry, scanning of documents and communication uploads
Work with CRM Administrator to deploy program-specific communication plans via CRM
Facilitate conversion of incomplete applicants to complete, including email and phone communication where appropriate
Facilitate admission review process, including interview scheduling, interview day coordination, updating review/interview rubrics, and faculty review of applications
Enter admissions decisions and initial registration/advising information into CRM for transfer into student information system
Coordinate admission reviews for dual degree applicants, including communication with graduate program directors and admissions staff
Communicate with admitted students for deposit and onboarding processes using CRM with additional follow up as needed
Assist admissions directors with planning, implementation and follow-up for recruitment, application and welcome events
Communicate with Enrollment Services about issues related to student admission, enrollment and retention.
Conduct annual review of application and admission materials with Graduate Program Directors and admission staff, updating as needed
Conduct and compile results of Admitted Student Surveys
Provides training for faculty and other reviewers on CRM and CAS systems
Updates application and admission information on web sites; conducts internet research regarding academic programs
Run reports from CRM systems, and import data to and from various systems
Performs other job-related duties as assigned or directed
Decisions usually do affect other functions within the unit and University but do not have a long-range impact.
Duties are routine tasks, processes or operations. There are clear and specific procedures for duties. A lead position or supervisor is available for questions and decisions.
Routinely handles confidential information.
Responsible for coordinating complex work tasks however all managerial and administrative decisions are handled by supervisor
Position requires general knowledge of future work and projects and position may assist in process requiring basic planning
Regular contact outside the School/University involving routine exchange of moderately complex and technical matters
Must be mobile between workstation and numerous campus buildings, must be able to climb stairs.
High level of interaction with others in person; high level of interaction with others electronically or via telephone
Minimum five years secretarial/clerical experience in a service oriented environment
High School diploma or equivalency
Superior ability to read and follow oral and written instructions; perform basic arithmetic functions; proofread; handle business telephones; and utilize e-mail systems.
Proficiency with Microsoft Office suite especially Outlook, Word, Excel, and PowerPoint; ability to quickly pick up new software systems, including Datatel, Colleague, Slate, and external application systems
An enthusiastic, organized self-starter and quick learner capable of working independently and as part of a team supporting creative people. S/he should anticipate problems and propose solutions.
Excellent organizational and communication skills, exceptional attention to detail, and correct command of English language grammar and usage are essential to succeed in this position.
Superior communications skills - verbal and written - including phone, letters, email, voice-mail, and one-on-one.
Ability to manage multiple projects effectively
Experience with database management
Experience in Higher Education
**Qualified candidates must submit resume and cover letter for consideration. Incomplete applications will not be considered. Only those selected to interview will be contacted.
Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation, and leadership.
Advertised: Eastern Daylight Time 04 Sep 2019
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