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Admissions Support Specialist

Apply now Job no: 492410
Work type: Full-time non-exempt
Location: Chester
Categories: Support Staff (Non-Exempt)

Duties and Responsibilities:  (include but are not limited to)

Essential Duties

Working under the supervision of the Director of Graduate Admissions & Enrollment, and in cooperation with faculty serving as Graduate Program Directors, the Admissions Support Specialist implements actions to move individuals through the admissions and initial enrollment process, moving prospects to applicants, applicants to completion and admission, and admission to initial enrollment. 

Specific duties include:

  • Serves as part of the team to plan and staff recruitment activities including but not limited to fairs, information sessions, open houses and other activities.
  • Respond to in-person, phone and email inquiries from prospective students regarding graduate programs
  • Enter inquiry information and summary of all contacts into CRM for access by admission staff and graduate program directors
  • Respond to prospective students and applicants regarding the application process and application status
  • Consult with Graduate Program Directors and regarding applicant questions, concerns and challenges
  • Facilitate contact between Graduate Program Directors and prospects, applicants and admitted students as appropriate
  • Enter application information into Slate CRM and CAS systems, including direct data entry, scanning of documents and communication uploads
  • Work with CRM Administrator to deploy program-specific communication plans via CRM
  • Facilitate conversion of incomplete applicants to complete, including email and phone communication where appropriate
  • Facilitate admission review process, including interview scheduling, interview day coordination, updating review/interview rubrics, and faculty review of applications
  • Enter admissions decisions and initial registration/advising information into CRM for transfer into student information system
  • Coordinate admission reviews for dual degree applicants, including communication with graduate program directors and admissions staff
  • Communicate with admitted students for deposit and onboarding processes using CRM with additional follow up as needed
  • Assist admissions directors with planning, implementation and follow-up for recruitment, application and welcome events
  • Communicate with Enrollment Services about issues related to student admission, enrollment and retention.
  • Conduct annual review of application and admission materials with Graduate Program Directors and admission staff, updating as needed
  • Conduct and compile results of Admitted Student Surveys
  • Provides training for faculty and other reviewers on CRM and CAS systems
  • Updates application and admission information on web sites; conducts internet research regarding academic programs
  • Run reports from CRM systems, and import data to and from various systems
  • Performs other job-related duties as assigned or directed
  • Decisions usually do affect other functions within the unit and University but do not have a long-range impact.
  • Duties are routine tasks, processes or operations. There are clear and specific procedures for duties. A lead position or supervisor is available for questions and decisions.
  • Routinely handles confidential information.
  • Responsible for coordinating complex work tasks however all managerial and administrative decisions are handled by supervisor
  • Position requires general knowledge of future work and projects and position may assist in process requiring basic planning
  • Regular contact outside the School/University involving routine exchange of moderately complex and technical matters
  • Must be mobile between workstation and numerous campus buildings, must be able to climb stairs.
  • High level of interaction with others in person; high level of interaction with others electronically or via telephone       

Qualifications:

Required:

  • Minimum five years secretarial/clerical experience in a service oriented environment
  • High School diploma or equivalency
  • Superior ability to read and follow oral and written instructions; perform basic arithmetic functions; proofread; handle business telephones; and utilize e-mail systems.
  • Proficiency with Microsoft Office suite especially Outlook, Word, Excel, and PowerPoint; ability to quickly pick up new software systems, including Datatel, Colleague, Slate, and external application systems
  • An enthusiastic, organized self-starter and quick learner capable of working independently and as part of a team supporting creative people. S/he should anticipate problems and propose solutions.
  • Excellent organizational and communication skills, exceptional attention to detail, and correct command of English language grammar and usage are essential to succeed in this position.
  • Superior communications skills - verbal and written - including phone, letters, email, voice-mail, and one-on-one.
  • Ability to manage multiple projects effectively

Preferred:

  • Experience with database management
  • Experience in Higher Education

 

**Qualified candidates must submit resume and cover letter for consideration.  Incomplete applications will not be considered.  Only those selected to interview will be contacted. 

Widener has a strategic commitment to building an inclusive university community whose diversity enriches the lives of all members and where our students are prepared for living in a pluralistic and ever-changing world. As a leading metropolitan university, Widener strives to embody the values that are inherent in our mission: civic engagement, access, inclusion, academic excellence, innovation, and leadership.

EOE M/F/V/D

 

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